My Account

Will I be charged any additional costs with Yo llamo?

There are no other additional charges, cancellation fees, or hidden charges associated with using Yo llamo Long Distance.

Can I add numbers to my account?

Yes. You can add up to ten (10) phone numbers on your Pay as You Go account(Home, Business or Office).

What Credit or Debit Card does Yo llamo accept?

VISA, MasterCard, American Express and Discover.

Can I pay with an ATM (debit) card?

Yes, as long as your ATM card has a Visa or MasterCard logo in the front.

Are there any other payment options?

Yes. You can choose to pay cash by going to any Blackstone's Touch-n-buy machines.

When will I see the charges on my credit/debit card?

Charges are effective immediately you will see them in approximately 48 hours (2 days) depending on your bank's procedures.

Can I pay by Check or Money Order?

Yo llamo Long Distance is working on it, please contact our Customer Services agent.

What is the amount that I can recharge?

From the time the account is activated, you you can choose to recharge any amount with these minimums: Credit / Debit Cards or Cash: $10

What happens when I run out of balance in the middle of a call?

When your balance is near zero, during the call, you will receive a notification that you have 1 minute left. After the call, you will be able to recharge your account using our methods.

Can I cancel my account at any time?

You may cancel your account at anytime. You can simply do so by calling our Customer Service at 1-866-965-5266 . There are no cancelation fees.

What happens to my balance if I cancel the service?

If you wish to cancel your account, you must use the available balance or you will lose the remaining balance.

How do I make an International call from the USA?

Dial a Yo llamo access number from your registered phone.

Dial 011 + Country Code + City Code + Destination Number, followed by the # sign.

If your call does not go through the first time you try, do not hang up. Press ## and re-enter the number you are calling.

How to recharge in the Blackstone Touch-n-buy machines?

Enter in the Pinless section for prepaid cellulars, find the Yo llamo Long Distance icon and enter the phone numbers registered on your Yo llamo account. Select the amount you wish to recharge and choose the method of payment (cash or credit card).

Does my balance have an expiration date?

Unlike most prepaid phone cards, our service offers to keep your balance without an expiration date. As long as you keep your service activated, your balance will remain available for usage.

How can I recharge my account?

The recharge of your account is simple and easy with automatic recharge available online. You may call Customer Service 1-866-965-5266 or you can log into your account via our website.